FAQ

Registration at Vave is straightforward. To create an account, please follow these steps:

1. Click the green “Sign Up” button in the upper right corner of the website.

2. In the pop-up window, write your nickname, email, and password. 

3. Agree to the Legal Terms and Privacy Policy by ticking the box (right underneath the password field).

4. Click the “Join” button. No need to verify your email, simply log in and start playing.

There are two ways to reset your password:

Step 1: When you try to log in, you’ll see the “Forgot Password” phrase. Click on it, you’ll be redirected to a window where you need to enter your email. If you didn’t receive an email, then check Step 2.

Step 2: Please contact the support team via live chat. The chat button is in the bottom right corner of the website. Write your name and email, pick a language, and start the chat. When one of the support team members joins, please explain the situation, and they will help you out.

Yes, they absolutely are. Everyone has the same chance of winning at our casino. Therefore, every spin of a slot machine must have the same probability of winning the jackpot, just as every turn of a roulette wheel must have the same chance of landing on a certain number.

Only reputable developers with a spotless reputation are represented in our games and slots sections. All of them have Random Number Generators, which ensures that the outcomes are unexpected and uninterrupted.

No, you can only have one account. There are a few reasons for that, and the main one is the security of your personal and financial data. We want to protect our customers from scammers. It’s both for your and the platform's safety.

Please log into your account. You’ll see the current currency next to the language button. Not only it reflects the currency, but also your balance. If you click on the arrow, you’ll be able to choose the currency you want.

You can deposit in BCH, BTC, DOGE, ETH, LTC, TRX, XRP, and USDT. The depositing process is pretty much the same for all cryptocurrencies, so let’s explain the process for BTC.

1. Pick the currency you need, in our case, it’s BTC. 

2. Click the green “Deposit” button.

3. Choose BTC as the payment method.

4. In the pop-up window, click on the "Deposit" button and receive your crypto address on Vave. 

5. To begin the transaction, copy the specific account address from the menu that appears and paste it into your e-address wallet's book. Alternatively, you may use the e-wallet app on your smartphone to scan the QR code.

6. Your deposit will be credited to your account after one network confirmation.

If you made a cryptocurrency deposit and it is not visible yet, the transaction is likely still pending and is waiting for blockchain confirmation. Wait for a bit, and if it’s still not showing, please get in touch with our support team.

The withdrawal process is quite simple and fast. If you’re ready to withdraw your winnings, then you can do so by using any provided banking option. Your request will be processed immediately, but for some payment options, it can take up to 3 business days. All the crypto withdrawals will be made directly to the crypto wallet you indicate. Oh, and don’t forget to wager your deposit at least one time for Sports bets and three times for Casino & Live bets.

The minimum and maximum withdrawal amounts vary according to your payment method. We don’t have any restrictions at this moment.

This will mostly depend on the currency and banking method you choose. Deposit requests are often completed immediately. However, withdrawal requests might take several hours. Also, keep in mind that there is absolutely no waiting involved with fiat money. A withdrawal request is typically processed in 10 minutes. Of course, a lot depends on the currency you choose and the withdrawal method you select.

Yes, it’s certainly possible with the help of third parties. You can purchase crypto with your credit card using one of the following third-party methods: VISA/Mastercard, GooglePay & ApplePay, GiroPay, Changelly, Onramper, or bank transfer. For the full list of options, please visit your Cashier section.

You can purchase bitcoins with fiat (EUR/USD) in a few easy steps:

1. Access your vave account by entering your login credentials. 

2. Tap on your balance and choose your currency from the drop-down list. It’s right next to the language button.

3. Click the “Deposit” button in the upper right corner of the page.

4. Select a payment option.

5. By typing it in, indicate the amount of fiat money you wish to give or receive in cryptocurrency.

6. Click the “Buy Instantly” button.

7. Follow the instructions to finish the procedures for the chosen payment method.

Vave doesn’t charge any fees. However, please be aware that currency conversion deposits may incur extra charges from your bank or payment service provider.

The website provides many great options, including BTC, BCH, ETH, DOGE, LTC, TRX, USDT, and XRP. Most of the games on our website instantly turn your cryptocurrency into fiat money (EUR/USD) while you play.

Usually, a welcome bonus is a one-time thing that’s given to you upon registration. A welcome package is also granted only once, but it includes more than one offer. It could potentially be bonuses on your first and second deposits or even more.

Every bonus comes with specific requirements, this is not any different. Please sign up for a Vave account, make your first deposit and claim your bonus. Please double-check the requirements that come with using that bonus.

You must follow guidelines known as wagering (or playthrough) requirements to be able to withdraw any bonus winnings. To put it even more simply, you must place many bets to meet the platform's requirements and withdraw your gains without restrictions.

There are 2 VIP programs: for sports punters and casino players. You will automatically become a member after your first deposit. There are different levels for both programs, and to unlock each one, you need to earn CPs.

What are CPs? These are points you receive for every 10 USDT bets for the sports program, and 1CP for every 20 USTD bets for the casino. The more you bet, the more you have chances of unlocking new levels and winning the ultimate prize. Every 100 CP can be converted into 1 USDT.

All the games on the website are crypto-friendly. You can most certainly bet in EUR or USD as well, that’s not an issue, and that doesn’t require manual conversion. However, the potential winnings will appear in the cryptocurrency you choose for your balance.

You absolutely can. We provide all of our customers with a fully functional demo mode. If you want to find a free game, please open the slots tab (it’s on your left, right in the navigation menu). You can pick games from different subsections. When you choose the game, don’t click on it, simply move your mouse to it. You’ll see two options: real game or demo. Choose a demo and enjoy free games!

Please contact customer service and refresh the page. Alternatively, try using a different web browser, that could also help. If it doesn’t work, please reach out to the support team.

The best course of action is to get in touch with our knowledgeable support staff, who will be happy to assist you in solving any problems.The best thing you can do is to contact our professional support team, which will gladly help you resolve any issues.

Yes, they are. Our game collection includes slots only by trusted providers with a crystal-clear reputation. They all implement a Random Number Generator functionality that makes the results unpredictable.

It is, indeed. With the most up-to-date security technologies and data encryption techniques, such as SSL Version 3's 128-bit encryption, we tried our best to build a completely secure platform. As a result, your data is fully protected at all times.

The answer to your question is yes. All transactions between your wallet and our platform are safe and anonymous since all information is confidential and bitcoins are kept in cold wallets.

You may take these two steps to ensure that your account is 100% secure:

1. Create a strong password. Be careful not to use it for any other services.

2. Run routine virus scans on your desktop to safeguard your data from harmful software.

Our platform ensures the protection of your gaming experience and the safety and security of your data. You can rely on us to go above and beyond to protect our clients.

Vave is a reputable, licensed platform. Therefore, we reserve the right to check the identity of players before processing any payouts. We may request a photo of the ID or a selfie with the said ID. This helps to avoid fraudulent activities and protects our players. It’s highly recommended to provide correct information. Otherwise, we reserve the right to suspend the account.

A cooling-off period refers to a brief pause from gambling. It can take a day or even six months. You may still access your account using this method, but you won't be able to make deposits or take advantage of incentives.

A more significant constraint is self-exclusion. The duration of the practice ranges from six months to lifelong exclusion. You are prohibited from accessing your account at all times. You must contact our support staff if you want to revive your account.

Yes, if you wish so, you can do it. Please contact our customer support team, they will help you out.

If you want to disable your gambling limits, please contact our support team at [email protected].

Yes, we do offer an affiliate program. Go to vavepartners.com to learn more about terms and conditions, as well as the benefits of being our partner.